How can I search through the slipcase?
To search through the slipcase: Instructions * Click the magnifying glass icon at the top of your slipcase (for iOS, open up the menu on the left hand side and select the search bar at the top). * Input search into the search bar that appears. * Your search will be automatically filtered. * Select the cross i…
20-Jan-2020
What happens to the app when I don’t have Wi-Fi or mobile data?
The Whitespace mobile app is relatively frugal with risk data in mobile use, although consideration needs to be given to the size of attachments. In testing the app works well in areas with an intermittent connection, for example train and car journeys (the latter as a passenger, of course). However, there are tim…
20-Jan-2020
How long do I stay logged in on the platform? Should I log out?
When logging in with Microsoft, you will stay logged in until you manually log out. It is advised to log out of the platform whenever you leave your device unattended. It's also important that your iPad has a sensible level of security: A six-digit login code, Touch ID or facial recognition. Your IT department …
20-Jan-2020
Is there a Whitespace app for Android? I don't have an iPhone!
No, the platform currently is not supported on Android. However, a similar experience to the iOS app is accessible via the browser.
20-Jan-2020
Can I login from my iPad, iPhone and Browser at the same time?
Yes, you can login to one Whitespace user account using multiple devices at once. However, you cannot login to multiple accounts at the same time on one device.
20-Jan-2020
I've forgotten my login/password.
iOS * Open the Whitespace app on your iPad or iPhone and select 'Login'. * When prompted to enter password, choose 'Forgotten my password'. * Enter your user ID and complete the verification process. * A verification code will be emailed to your alternative email address. * Type in the code and choose a new pas…
20-Jan-2020
How do I login?
iOS * Open the Whitespace app on your iPad or iPhone. * Select 'Login'. * Choose an account to sign in with or click 'Use another account'. * Enter your email address and password. * A 'Permissions requested' page will appear. Click 'Accept' and you will be signed in. Browser * Select ‘Sign in with Microsoft’…
20-Jan-2020
